Industry Insights

Content exclusively written for centrx-exl.com by Alicia David

Many psychology and business experts such as Elliott Jaques have introduced and redefined ‘organizational culture’. Today, we understand it as a set of beliefs, practices, and “shared...

Before we explore some of the most successful Agile companies, we need to explain what we mean by agile and make it clear that we are not just using it as a synonym for robust. Rather than just being robust, we believe an agile company is one that...

It has been said countless times that “diverse teams perform better”, “diverse teams are smarter” or “diverse teams improve performance”, but is it that straightforward? Does it hold true for every company, situation, and team? Leading a diverse...

Investing in the development of employees should be one of the top priorities for companies. However, while many business leaders understand the importance, it is often difficult to understand the areas your employees need to develop and how, and so...

A few weeks ago, we invited you to take our quiz to find out how customer-centric your organization is. Today, we share those results and include our recommendations on how to improve your organization’s relationship with its customers as we delve...

Embracing a customer-centric business model in 2021 is becoming more and more vital as businesses look for ways to stand out, increase loyalty, and improve the user experience of their products and services. Internally, customer-centricity reflects...

As a fundamental tool used within our experiential learning programs, we know all too well how simulators (or more specifically, business simulations) have changed the corporate training world. While their impact within learning and development is...

Recent trends in the learning industry point towards an increase in the need for the learning experience to be experiential. And since the spring of 2020, that also means it must be virtual.

Not only is improving diversity and inclusion in the workplace an obvious ethical responsibility, it's also proven to bring better results for organizations. From boosting innovation,to helping teams perform better and retaining top talent,...

Customer centricity is so much more than a marketing tactic, it is a way of doing business, a mission. Great companies have a customer-centric culture that encourage employees to prioritize the customer experience. This approach helps to engage...

Here at CentrX, we use experiential learning to develop customer centricity for Fortune 500 Companies. In this article, we shine the spotlight on notable B2C and B2B companies who prove that getting into the mind of the customer really is valuable...

A customer-centric organization will put customers at the core of their business purpose. But what does this actually look like and what steps can organizations take to become a customer-centric organization?

At the start of 2020, many of us kicked off the year with annual meetings where we carefully planned out the year ahead, filling up our calendars with team meetings, events, conferences, and holidays. Unfortunately for the planning types, as Robert...

Although sometimes used as a synonym for eLearning, blended learning actually incorporates all modalities of learning, whether it’s an online module, a presenter addressing a class via webinar, or a group of participants working together on a case...

The modern leader is a vastly different entity to a leader 50 years ago. Times have changed and people have changed with them. A larger, younger, and digitally-minded workforce creates new problems and opportunities for leaders. The first thing a...