Industry Insights

Embracing a customer-centric business model in 2021 is becoming more and more vital as businesses look for ways to stand out, increase loyalty, and improve the user experience of their products and services. Internally, customer-centricity reflects...

As a fundamental tool used within our experiential learning programs, we know all too well how simulators (or more specifically, business simulations) have changed the corporate training world. While their impact within learning and development is...

Recent trends in the learning industry point towards an increase in the need for the learning experience to be experiential. And since the spring of 2020, that also means it must be virtual.

Not only is improving diversity and inclusion in the workplace an obvious ethical responsibility, it's also proven to bring better results for organizations. From boosting innovation,to helping teams perform better and retaining top talent,...

Customer centricity is so much more than a marketing tactic, it is a way of doing business, a mission. Great companies have a customer-centric culture that encourage employees to prioritize the customer experience. This approach helps to engage...

Here at CentrX, we use experiential learning to develop customer centricity for Fortune 500 Companies. In this article, we shine the spotlight on notable B2C and B2B companies who prove that getting into the mind of the customer really is valuable...

A customer-centric organization will put customers at the core of their business purpose. But what does this actually look like and what steps can organizations take to become a customer-centric organization?

At the start of 2020, many of us kicked off the year with annual meetings where we carefully planned out the year ahead, filling up our calendars with team meetings, events, conferences, and holidays. Unfortunately for the planning types, as Robert...

Although sometimes used as a synonym for eLearning, blended learning actually incorporates all modalities of learning, whether it’s an online module, a presenter addressing a class via webinar, or a group of participants working together on a case...

The modern leader is a vastly different entity to a leader 50 years ago. Times have changed and people have changed with them. A larger, younger, and digitally-minded workforce creates new problems and opportunities for leaders. The first thing a...

When designing an experiential learning initiative, whether online or in person, what are the factors that drive engagement? Let us take you through our top success factors for creating engaging learning experiences and how you can apply them to the...

Welcome. No year has ever been as difficult for those involved in corporate training and professional development than 2020. With constant adaptations, disruptions, and adjustments, businesses have naturally had other priorities to navigate, but...

In the modern era of training, organizations have had to invest heavily in their human resources, ensuring that they are up to date and well equipped for the multitude of business challenges they face. Leaders must be agile, adaptable, and ready to...

Experiential learning is all the buzz, and a prime example of this impactful methodology is the business simulation. Spanning from simple games that take just a few hours to complete, to complex, true-to-market simulations that can be used...

Let’s start by saying that nobody could have predicted just how unpredictable 2020 would be.